ISO 20000:2011

ISO 20000:2011 Certification

Enhancing IT Service Management with International Standards

ISO/IEC 20000:2011 is the international standard for IT Service Management, describing an integrated set of management processes forming a service management system for effective delivery of services to the business and its customers. Aligned with ITIL, ISO/IEC 20000 ensures that organizations implement best practices in IT service management, leading to continual improvement and enhanced service delivery.

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Key Benefits

Key Benefits of ISO 20000:2011 Certification

Continual Improvement

Establishes a culture of continual improvement and learning, enhancing the quality of IT services.

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Process Integration

Ensures the implementation of integrated processes and solutions that meet business needs and customer expectations.

Increased Productivity

Enhances staff productivity and the use of skills, leading to reduced long-term costs and risk.

Structured Approach

Adopts a structured approach to service management, improving understanding of business needs and processes.

Internal Assessment

Enables internal assessment against international standards, identifying and implementing improvements.

External Audit

Provides the opportunity for independent, external audits for compliance, enhancing reputation and credibility.

Competitive Differentiator

Positions organizations competitively in the market, distinguishing them in the delivery of IT services.

Improved Customer Satisfaction

Enhances customer satisfaction by delivering consistent and high-quality IT services.

Our Approach

Our Comprehensive Approach to ISO 20000:2011 Certification

Partnership

Partnering with clients to understand their business and guide them through the roadmap of achieving ISO 20000 certification.

Gap Assessment

Conducting a gap assessment of existing IT service management processes against standards requirements and debriefing the team.

Scope Definition

Defining the scope of the IT service management system to ensure all relevant processes and services are included.

Process Mapping

Mapping existing processes to ISO 20000 requirements and identifying areas for improvement.

Implementation Guidance

Providing guidance on implementing necessary changes and best practices to meet ISO 20000 standards.

Internal Audit

Performing regular internal audits to ensure continuous compliance and readiness for external audits.

Training and Awareness

Conducting training and awareness programs to ensure staff understands the importance of ISO 20000 and their roles in maintaining compliance.

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Our Expertise

Why Choose VANAPS for ISO 20000:2011 Certification?

Proven Experience

Extensive experience in helping organizations achieve ISO 20000 certification.

Expert Team

Leveraging the knowledge of skilled IT service management professionals.

Comprehensive Methodology

Combining gap assessment, process mapping, implementation guidance, and internal audits.

Tailored Solutions

Offering customized certification solutions to meet your specific IT service management needs.

Continuous Support

Providing ongoing support and training to ensure sustained compliance and service excellence.

What Our Clients Say

We have been engaged with VANAPS for our Security Audit and Vulnerability assessment for last couple of years and they have performed exceedingly well with utmost compliance and professionalism. Kudos to the entire VANSAPS team for their extensive knowledge and expertise on the subject and thus helping us in betterment of our system and compliance, with their guidance. They never oversell what is more than required and are very clear and concise with their requirements. They are always available for any support and have a quick turnaround. We are very happy to have engaged with them and hoping to continue the same. All the best.

Bluechip Corporate Pvt. Ltd.

We partnered with VANAPS for their comprehensive security consulting services, and they have been instrumental in our journey toward ISO 27001 certification. They helped us navigate complex compliance requirements and improve our overall risk management. Their expertise in defining, reviewing, and maintaining essential processes, along with their proactive training and support, has strengthened our information security posture. From conducting VA/PT and secure code reviews to assisting with client security queries and providing antivirus solutions, their hands-on approach has ensured that we meet compliance requirements with confidence and robust risk management.

Herald Logic Pvt. Ltd.

Working with VANAPS has been a game-changer for our business. Their comprehensive security consulting services allowed us to better understand our risks and implement effective solutions. Their expertise in cybersecurity and commitment to delivering results has made them a valuable partner in our security strategy.

Shobiz