ISO 20000:2011 Implementation Training

ISO 20000:2011 Implementation Training

Enhance IT Service Delivery with International Best Practices

Our two-day ISO 20000:2011 Implementation Training course is designed to provide key guidance to organizations aiming to improve the quality and cost-effectiveness of their IT service delivery. By implementing an IT service management system based on ISO/IEC 20000-1:2011, participants will develop the knowledge and skills required to establish and maintain an international best practice IT service management system within their organization.

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Course Overview

  • Objective:
    • To equip participants with the knowledge and skills needed to implement an IT service management system in line with ISO/IEC 20000-1:2011 standards.
  • Duration:
    • 2 days
  • Target Audience:
    • Individuals involved in defining, planning, and implementing IT service management, management representatives, and team members.
  • Course Format:
    • Instructor-led training, step-by-step approach, practical exercises, and group discussions.

Key Learning Points

Understanding ISO/IEC 20000-1:2011
Comprehensive overview of ISO/IEC 20000-1:2011 standards and their requirements.
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Step-by-step guidance on implementing an IT service management system.
Techniques to enhance the quality and cost-effectiveness of IT service delivery.
System Development
Developing the knowledge and skills to establish an IT service management system.
Compliance Assurance
Ensuring ongoing compliance with ISO/IEC 20000-1:2011 through regular monitoring and review.
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Benefits of Training

Benefits of ISO 20000:2011 Implementation Training
Improved Service Quality

Enhance the quality of IT services delivered within your organization.

Cost-Effective Solutions

Implement cost-effective IT service management practices.

Compliance Readiness

Prepare your organization for ISO/IEC 20000-1:2011 certification and compliance.

Expert Knowledge

Learn from industry experts with extensive experience in IT service management.

Collaborative Learning

Engage in interactive sessions and group discussions to enhance learning outcomes.

Our Approach

Our Training Approach

Expert Instructors

Our courses are led by experienced professionals with deep knowledge of ISO/IEC 20000-1:2011 standards.

Interactive Learning

Engaging training sessions that include practical exercises and group discussions.

Comprehensive Materials

Access to extensive training materials and resources.

Continuous Support

Ongoing support and guidance to ensure successful implementation of IT service management practices.

What Our Clients Say

We have been engaged with VANAPS for our Security Audit and Vulnerability assessment for last couple of years and they have performed exceedingly well with utmost compliance and professionalism. Kudos to the entire VANSAPS team for their extensive knowledge and expertise on the subject and thus helping us in betterment of our system and compliance, with their guidance. They never oversell what is more than required and are very clear and concise with their requirements. They are always available for any support and have a quick turnaround. We are very happy to have engaged with them and hoping to continue the same. All the best.
Bluechip Corporate Pvt. Ltd.
We partnered with VANAPS for their comprehensive security consulting services, and they have been instrumental in our journey toward ISO 27001 certification. They helped us navigate complex compliance requirements and improve our overall risk management. Their expertise in defining, reviewing, and maintaining essential processes, along with their proactive training and support, has strengthened our information security posture. From conducting VA/PT and secure code reviews to assisting with client security queries and providing antivirus solutions, their hands-on approach has ensured that we meet compliance requirements with confidence and robust risk management.
Herald Logic Pvt. Ltd.
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Working with VANAPS has been a game-changer for our business. Their comprehensive security consulting services allowed us to better understand our risks and implement effective solutions. Their expertise in cybersecurity and commitment to delivering results has made them a valuable partner in our security strategy.
Shobiz
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